Frequently Asked Questions

1. Where are the box office and will call located?
   They are located inside next to Ace’s Diner.
   


2. Where is the entrance to the venue?
   The entrance gates are on the north side of the building.
   


3. Can I leave and come back in?
   Yes, you must use the exit only gate and have your ticket scanned. You will need your I.D. and your ticket to re-enter.
   


4. Can I smoke in the venue?
   There is no smoking inside the venue; you may smoke outside the gates in the designated smoking area.
   


5. I am handicapped; what ticket do I need to buy, do I get in early, where do I sit?
   You will only need a general admission ticket and may enter 15 minutes early through the VIP gate. We have a handicap section on the north side of the venue at the end of the walkway left of the stage. Ask any employee for help.
   


6. Can I take my drink in or out of the venue?
   No, all drinks must stay inside the venue; the only outside drinks allowed in are from Ace’s Diner.
   


7. My tickets are at will call and I want my friend to pick them up; what do I do?
   If you purchased your ticket by phone or online you will need to call 1-800-745-3000 and ask them to make a name change on your account. If you are on a guest list you may call 712-329-6499 and leave a message.
   


8. I left my ticket at home and I live out of town; what do I do?
   Harrah’s is not responsible for misplaced tickets. You will have to purchase new tickets.
   


9. My ticket was destroyed; what do I do?
   Harrah’s is not responsible for damaged tickets. You will have to purchase new tickets.
   


10. I lost my ticket; what do I do?
    Harrah’s is not responsible for lost tickets. You will have to purchase new tickets.
    


11. My ticket was stolen; what do I do?
    Harrah’s is not responsible for stolen tickets. You will have to purchase new tickets.
    


12. I am on the guest list; where do I go?
    Will call located inside next to Ace’s Diner.
    


13. Can I take my camera in?
    Each show is different depending on the artist. Call 712-329-6499 two days before the show to find out.
    


14. Do you have an ATM?
    Yes, the ATM is located to the right of the main bar; we also have one in the hotel lobby by the parking garage elevators.
    


15. I forgot my I.D.; how do I get my tickets and into the concert?
    I.D. is required for ticket pick-up as well as entry into the venue. No exceptions.
    


16. How can I sit on the patio or a deck?
    The patio is reserved for sponsors and VIP players.
    


17. Can I enter the venue through Stir Bar?
    No, you must come through the venue's front gates if you do not have patio seats.
    


18. Can I go up the stairs to Stir?
    You must have a VIP or sponsor wristband to use the stairs during the show. The stairs will be open to the public after the show.
    


19. Can I bring in a chair or blanket?
    Yes, but it is subject to search.
    


20. Can I bring in food or drink?
    The only outside food or drink allowed in is from Ace’s Diner.
    


21. How do I buy a ticket?
    You can purchase online at Ticketmaster.com, by phone at 1-800-745-3000 or any local Ticketmaster outlet.
    


22. What kind of payment can I use at the bars in the venue?
    Cash or credit cards accepted.
    


23. Why do they have a wristband?
    They are a sponsor or VIP.
    


24. Do you have food?
    Yes, there are food vendors located on the north side of the venue.